Our sizing is true to size, based on Australian size regulations.

All boots are specifically designed with an X-Toe. We recommend always sizing up if you are unsure, or are between sizing.

Please read our Returns & Exchanges Guide for further information.

We ship orders world-wide. All domestic orders over $250 within Australia come with free express shipping, while international orders include flat-rate shipping of $40AUD.

• Please allow the specified delivery time to receive your order. We are not responsible for delays caused by postal or courier services.
  DOMESTIC: 1-2 Business Days
  INTERNATIONAL: 5-10 Business Days.

• International Duties & Taxes are not covered in shipping and will be payable upon receiving your item *Based generally on orders over $1000.

• Domestic and International orders are sent through Australia Post. Please allow up to 24 hours for your tracking information to be emailed to you.

• Change of address after purchase is not available through us. Please contact your shipping provider once you receive your tracking information.

Exchanges Only: We do not offer returns or refunds for change of mind or incorrect orders; however, we are happy to provide exchanges for the same product in a different size. Items must be unworn and unmarked. We recommend trying on your boots on carpet to ensure no marks on soles occur. Return shipping is at the customers cost. You must notify us within 14 days of receipt if you wish to exchange your boots.

Please note we do not accept returns, refunds or exchanges on any accessories due to hygienic reasons.

We do not currently offer credit notes.

Refunds for Faulty Items: Refunds will only be issued in accordance with Australian Consumer Law, if the product is deemed faulty. If you believe you have received a faulty item, please contact us immediately with proof of purchase and details of the fault. We will assess the situation and, if necessary, provide a refund, repair, or replacement as required by law.

PRE-ORDER: We do not offer refunds or exchanges on pre-order items. Once your item arrives, we will accept within 14 days, an exchange for different sizing.

General Terms:

• All exchange requests must be made within 14 days of receipt of your order.

• Items must be returned in their original packaging and condition.

• We reserve the right to refuse an exchange if the product shows signs of use or damage that are not due to a manufacturing fault.

• Shipping costs for exchanges are the responsibility of the customer, unless the item is deemed faulty.

• Please allow up to 5 business days for your return to be accepted and exchange/refund issues.

By making a purchase, you agree to these terms and conditions.
Please contact our customer service team orders@bysaint.com.au for any questions or concerns. or to commence an exchange of size.

We use only the highest quality leather, ensuring comfort, durability and longevity. As such, our boots are delicate and needed to be treated with the upmost care.

We recommend only using a clean, damp cloth to wipe over your boots.
Never use harsh chemicals or porous cloths as this can cause serious damage to the leather.

Only wash our socks with like-coloured items, cold water only.

Privacy Policy:

### Privacy Policy

Introduction

At By Saint, your privacy is a top priority. We are committed to safeguarding your personal information in line with Australian privacy laws. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website, bysaint.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain details about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you navigate through the Site, we gather information on the pages or products you view, how you found our Site (e.g., through search terms or referral websites), and your interactions with the Site. This automatically collected information is referred to as “Device Information.”

We collect Device Information through the following technologies:

- Cookies: Data files placed on your device with an anonymous unique identifier. For more on cookies and how to disable them, visit [All About Cookies](http://www.allaboutcookies.org).

- Log Files: Records of Site activities, including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

- Web Beacons, Tags, and Pixels: Electronic files used to gather information about your browsing activities on the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect personal information such as your name, billing address, shipping address, payment details (including credit card numbers, Afterpay account details, and PayPal information), email address, and phone number. This information is referred to as “Order Information.”

In this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information primarily to process orders placed through the Site, including handling payment, arranging shipping, and providing invoices or order confirmations. Additionally, we use Order Information to:

- Communicate with you

- Screen for potential risk or fraud

- Provide you with information or advertising about our products or services, in line with your preferences

We use Device Information to screen for potential fraud and to improve and optimize our Site, including analyzing customer interactions and assessing the effectiveness of our marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our Site and services. For example:

- Shopify: We use Shopify to manage our online store. You can review Shopify’s privacy practices here: [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).

- Google Analytics: We use Google Analytics to understand how our customers use the Site. Learn more about Google’s privacy practices here: [Google Privacy Policy](https://www.google.com/intl/en/policies/privacy/). You can opt-out of Google Analytics here: [Google Analytics Opt-Out](https://tools.google.com/dlpage/gaoptout).

We may also share your information to comply with legal requirements, respond to subpoenas or other legal requests, or protect our rights.

Opting Out

You may opt out of receiving direct marketing materials from By Saint by following the instructions in our newsletters.

SMS Messages

We respect your privacy regarding SMS marketing. We use your consented information to send order updates, marketing offers, and review requests. Cookies help us track items in your shopping cart and send cart reminders via SMS.

Behavioral Advertising

We use your Personal Information to deliver targeted ads that may interest you. For more about targeted advertising, visit the [Network Advertising Initiative](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work). You can opt out of targeted advertising using these links:

- Facebook: [Facebook Ad Settings](https://www.facebook.com/settings/?tab=ads)

- Google: [Google Ad Settings](https://www.google.com/settings/ads/anonymous)

- Bing: [Bing Ads Settings](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)

You can also opt out via the [Digital Advertising Alliance](http://optout.aboutads.info/).

Do Not Track

Please note that we do not modify our data collection practices based on Do Not Track signals from your browser.

Your Rights

European residents have the right to access, correct, update, or delete their personal information. To exercise these rights, please contact us using the details below. Your information will be processed to fulfill contracts or pursue our legitimate interests and may be transferred outside Europe, including to Canada and the United States.

Data Retention

We retain your Order Information as long as necessary for our records unless you request its deletion.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Transaction Checks

By making a purchase from bysaint.com.au, you authorize us to perform credit checks if deemed necessary. This includes transmitting or obtaining information about you, such as credit/debit card details, to authenticate your identity and authorize transactions.

Contact Us

For questions or complaints about our privacy practices, please contact us at info@bysaint.com.au.

Terms & Conditions